Privacy Policy

Troy Lynton Motors is committed to safeguarding the privacy of individuals. This Privacy Policy sets out how Troy Lynton Motors manages personal information. It is structured as follows:

Personal information Troy Lynton Motors collects
Use and disclosure of personal information
Automated decision making
Cookies
Links to other websites
Marketing
Overseas transfers
Access and correction
Contacting Troy Lynton Motors and complaints
Changes to Privacy Policy

1. Personal information Troy Lynton Motors collects

The main types of personal information Troy Lynton Motors collects and holds are:

contact and identification information for individuals seeking to buy or sell vehicles with Troy Lynton Motors such as name, date of birth, contact number(s), email address(es), residential and/or business address(es), demographic information (such as postcode, age, gender) and driver's licence details;
vehicle and servicing details for Troy Lynton Motors's customers including vehicle registration, vehicle purchase details, service appointment bookings;
finance details for Troy Lynton Motors's customers seeking finance such as financial, insurance or credit information, marital status, employment details and history;
contact details for individuals working for Troy Lynton Motors's business partners and suppliers;
information provided by an individual as part of a recruitment process such as name, contact details, prior employment history, qualifications, referee details and, if applicable, details for background checks; and
other information provided by individuals while interacting with Troy Lynton Motors.

Troy Lynton Motors collects personal information in the course of running its business in a range of different ways, typically through:

interactions with individuals (e.g. through any records Troy Lynton Motors keeps of telephone calls, or emails received, or messages sent to Troy Lynton Motors or posted on Troy Lynton Motors's pages on social media);
Troy Lynton Motors's website;
use of social media;
employment applications;
third party service providers; and
provision of customer service and support.

Where practicable, Troy Lynton Motors collects personal information in connection with running its business directly from the individual concerned. On occasion Troy Lynton Motors may collect personal information from someone else such as when speaking to a referee for a job applicant or doing screening for onboarding a new supplier or customer.

2. Use and disclosure of personal information

Troy Lynton Motors stores personal information in electronic and paper form.

Troy Lynton Motors uses and discloses personal information as follows:

to source vehicles and sell them to Troy Lynton Motors's customers and to provide other related services to customers such as vehicle servicing and assist with arranging financing to purchase a vehicle;
to manage arrangements with Troy Lynton Motors's customers and prospective customers;
to obtain products, services or information from Troy Lynton Motors's suppliers;
to assess what vehicles a person may be interested in purchasing (e.g., based on the person's interests and other information Troy Lynton Motors knows about them);
to operate and manage Troy Lynton Motors's website, social media and other communications and media channels;
subject to applicable laws, to conduct marketing;
for processing and assessing employment applications; and
for such other purposes authorised or required by law.

It may be necessary to share personal information with organisations that provide products or services to Troy Lynton Motors. For example, Troy Lynton Motors may use third party service providers for the organisation of customer care, implementation of promotions, development of offers, communication and contact with customers, organization of events and for the purpose of obtaining advice and managing its affairs. Troy Lynton Motors also uses third party service providers for credit card processing/payment and for IT services (hosting services, database maintenance, etc.).

3. Automated decision making

Troy Lynton Motors uses computer programs to make decisions affecting a person's interests to offer products or services that could be of interest. This is typically done via AI Agents within website chat or SMS. The sorts of personal information Troy Lynton Motors uses in the operation of the computer program is browsing history on Troy Lynton Motors's websites, name, contact information, and other information you may input into Troy Lynton Motors's websites. The level of human oversight Troy Lynton Motors provides over these decisions is limited — responses and recommendations may be generated automatically, with human review available where a person requests it or where required for follow-up by Troy Lynton Motors's staff.

4. Cookies

Troy Lynton Motors uses cookies on its website. Cookies are small text files that are stored by the website user's browser when they visit a website. This identifies the browser used and can be recognised by Troy Lynton Motors's web server. Troy Lynton Motors may use cookies to associate a user with social media platforms and, if the user so chooses, enable interaction between the user's activities on Troy Lynton Motors's platforms and those social media platforms. Troy Lynton Motors's website also uses cookies to analyse website traffic and help provide a better website visitor experience. Website users can make certain choices about the use of cookies through their browser settings. However, if the user disables certain cookies, this may prevent the user from taking full advantage of Troy Lynton Motors's website.

5. Links to other websites

Troy Lynton Motors's website may contain links to third party websites. Troy Lynton Motors does not control or otherwise determine the privacy practices of these third party sites. To find out about their privacy practices, you should check their websites for their privacy policy, or otherwise ask them about their privacy practices.

6. Marketing

If you have received a direct marketing communication from Troy Lynton Motors and do not wish to receive these communications from Troy Lynton Motors in the future, just use the “unsubscribe” function in the email or SMS, or tick the opt out box on postal communications and return the mailed item to Troy Lynton Motors.

7. Overseas transfers

Troy Lynton Motors's website/s are hosted in Australia. On occasion, a third party service provider Troy Lynton Motors engages or that Troy Lynton Motors is instructed to provide information to may be outside of Australia however, the location of the third party would depend on the specific situation.

8. Access and correction

An individual may request access to or correction of any of the personal information Troy Lynton Motors holds about them by contacting Troy Lynton Motors during business hours on 0422 287 766 or via the contact page.

Troy Lynton Motors may require an individual making a request to verify their identity before processing their request.

Troy Lynton Motors will aim to respond to all requests promptly and within 30 days.

Troy Lynton Motors may refuse a request where permitted or required by law. Troy Lynton Motors will comply with any regulatory requirement to give reasons for its decision.

9. Contacting Troy Lynton Motors and complaints

If you have any queries, concerns or complaints about how Troy Lynton Motors handles your personal information please contact Troy Lynton Motors during business hours on 0422 287 766 or via the contact page. Troy Lynton Motors may require an individual making a request to verify their identity before processing their request.

Please provide sufficient details so that Troy Lynton Motors can understand the nature of your concern. In most cases, Troy Lynton Motors will ask that you put your request in writing.

Troy Lynton Motors takes all complaints seriously and will use reasonable endeavours to investigate and respond to a complaint in writing within 30 days of receiving the written complaint. If you remain unsatisfied by Troy Lynton Motors's response to your complaint, you may be entitled to refer your complaint to the Office of the Australian Information Commissioner.

Phone: 0422 287 766
Mailing Address: 104 Minjungbal Dr, Tweed Heads South, NSW, 2486

10. Changes to Privacy Policy

Troy Lynton Motors may make changes to this Privacy Policy by posting the revised policy on its website. Please check back from time to time to review this Privacy Policy.